Welcome to Delish14-GO
Delish14-GO respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, protect and retain information when you use our mobile application, website and related services.
By using Delish14-GO to browse food products, place orders, make payments or use our delivery services, you acknowledge the practices described in this Privacy Policy.
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About Us Information We Collect How We Use Information Sharing Information Payment Security Data Security Data Retention Your Rights Account Deletion Marketing Cookies Children Third Parties International Transfers Changes Contact Data Protection1 About Delish14-GO
⌄Delish14-GO is a food ordering and delivery service located in Calabar, Cross River State, Nigeria.
Business Information
Business Name: Delish14-GO
Address: 78 Ndidem Usang Iso Road, Marian, Opposite GT Bank, Calabar, Cross River State, Nigeria
Website: https://delish14go.com/
Email: delish14goo@gmail.com
Privacy Email: info@delish14go.com
Phone: +234 903 688 2415
2 Information We Collect
⌄2.1 Personal Information
Depending on how you use Delish14-GO, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Billing information where applicable
- Account information
- Order history
- Food orders and order details
- Transaction information
- Customer support communications
- Other information you voluntarily provide
2.2 Delivery Information
To complete your order, we may collect and process:
- Delivery address
- Recipient name and telephone number
- Special delivery instructions
This information may be shared with persons involved in preparing or delivering your order when necessary to complete the service.
2.3 Payment Information
Online payments are processed through Paystack.
Delish14-GO may receive payment-related information such as:
- Payment status
- Transaction reference
- Transaction amount
- Date and time of transaction
- Payment method
- Information required for payment reconciliation
Payment Information
Delish14-GO does not intentionally store complete card numbers, card PINs, banking passwords or confidential authentication credentials.
2.4 Device and Technical Information
We may automatically collect certain technical information when you use our website or application, including:
- IP address
- Device type and model
- Operating system
- Application version
- Browser information
- Device or application identifiers
- Network information
- Crash and diagnostic information
- Usage information
3 How We Use Your Information
⌄We may use the information we collect for the following purposes:
- Creating and managing customer accounts
- Processing food orders
- Processing and confirming payments
- Preparing and delivering orders
- Contacting you about your orders
- Providing customer support
- Processing refunds and cancellations
- Maintaining business and transaction records
- Detecting fraud and protecting account security
- Resolving technical problems
- Improving our services and application
- Understanding service usage
- Sending important service notifications
- Sending promotional information where permitted
- Complying with legal and regulatory obligations
- Resolving disputes
- Enforcing our terms and policies
4 Sharing Your Information
⌄Delish14-GO does not sell your personal information.
We may share information only when reasonably necessary to provide our services, protect our users or comply with legal obligations.
Service Providers
- Paystack: for processing online payments.
- Food preparation and delivery personnel: for preparing and delivering your order.
- Technology and service providers: for hosting, communications, analytics, security and technical support.
- Legal and regulatory authorities: where disclosure is required by law or valid legal process.
5 Payment Security
⌄Payments made through Delish14-GO are processed by Paystack.
Paystack states that it uses technical, organisational and administrative safeguards to protect payment information and references certifications including ISO/IEC 27001:2022 and ISO/IEC 27701:2019.
Never Share Your Security Credentials
Delish14-GO will not ask you to send your card PIN, one-time password (OTP), banking password or other confidential authentication credentials through email, chat or customer support.
6 Data Security
⌄We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or destruction.
These measures may include:
- Secure communications
- Access controls and authentication
- Secure hosting arrangements
- Restricted access to personal information
- Security monitoring
- Software and security updates
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
7 Data Retention
⌄We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained for:
- Order history
- Payment reconciliation
- Customer support
- Fraud prevention
- Dispute resolution
- Accounting purposes
- Legal and regulatory requirements
- Protection against legal claims
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.
8 Your Privacy Rights
⌄Depending on applicable law, you may have rights regarding your personal information, including:
- The right to be informed
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion or erasure
- The right to object to certain processing
- The right to request restriction of processing
- The right to data portability where applicable
- The right to withdraw consent where applicable
- The right to lodge a complaint with a relevant data protection authority
- Rights relating to automated decision-making where applicable
To exercise your rights, contact us at:
9 Account Deletion and Data Deletion
⌄You may request deletion of your Delish14-GO account and associated personal information by contacting:
Please include the email address or phone number associated with your account so that we can identify and process your request.
What Happens After a Deletion Request?
We will process your request subject to information that we are legally required or permitted to retain, including information needed for:
- Legal and regulatory compliance
- Accounting records
- Fraud prevention
- Dispute resolution
- Security purposes
- Legal claims
10 Marketing Communications
⌄We may send messages necessary to provide our services, such as:
- Order confirmations
- Delivery updates
- Payment notifications
- Account notifications
- Security messages
Where permitted, we may also send optional promotional communications.
You may opt out of promotional communications at any time. Essential service and account messages may continue because they are necessary to provide the service.
11 Cookies and Similar Technologies
⌄Our website may use cookies and similar technologies for purposes such as:
- Essential website functionality
- Maintaining sessions
- Remembering preferences
- Understanding website performance
- Understanding usage
- Supporting security
Where required by applicable law, choices may be provided for non-essential cookies.
12 Children's Privacy
⌄Delish14-GO is not specifically directed toward children.
We do not knowingly collect children's personal information where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact:
13 Third-Party Services
⌄Delish14-GO may use third-party service providers for functions including:
- Payment processing
- Hosting
- Analytics
- Communications
- Security
- Technical services
These third parties may process information according to their own privacy policies and applicable contractual and legal obligations.
Our payment provider is Paystack.
14 International Data Transfers
⌄Some service providers we use may process or store information outside Nigeria.
Where information is transferred internationally, we seek to use appropriate safeguards consistent with applicable data protection requirements.
Paystack states that some data may be transferred outside Nigeria, including processing or storage involving AWS servers in Ireland.
15 Changes to This Privacy Policy
⌄We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
When changes are made, we will update the Last Updated date shown at the beginning of this policy.
We encourage you to review this Privacy Policy periodically.
16 Contact Us
⌄If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us.
Delish14-GO
Address:
78 Ndidem Usang Iso Road,
Marian, Opposite GT Bank,
Calabar, Cross River State,
Nigeria
Email:
delish14goo@gmail.com
Privacy Email:
info@delish14go.com
Phone:
+234 903 688 2415
+234 916 927 4034
Website:
https://delish14go.com/
17 Data Protection Compliance
⌄Delish14-GO is committed to handling personal information in accordance with applicable data protection requirements.
This policy is intended to reflect our obligations and practices under the Nigeria Data Protection Act (NDPA) 2023 and applicable guidance issued by the Nigeria Data Protection Commission (NDPC).
Where applicable law provides additional rights or protections, those requirements will apply.
Have a Privacy Question?
Our privacy team is available to help with questions about your personal information, privacy rights or account deletion.